Privacy Policy

Privacy Policy for Storm Door Pro, LLC

Last Updated: May 30, 2024

Storm Door Pro, LLC ("Storm Door Pro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our storm door replacement services (the "Services"), interact with our website (including our Shopify store), or communicate with us.

1. Information We Collect We may collect personal information from you in a variety of ways, including:

a. **Information You Provide Directly:** * When you fill out a web form on our Shopify store or otherwise contact us: Name, address, phone number, email address. * During the service process: Details about your existing door/home for quotes, door selection preferences. * When making a payment: Payment information (e.g., credit/debit card details, billing address), which is processed by our third-party payment processor (Shopify Payments). We typically only see partial payment information like the last four digits of a card. b. **Information Collected Automatically:** * When you interact with our AI phone agents or AI text agents: Call recordings or transcripts of text conversations may be created and stored. * When you visit our Shopify store: We may collect information about your device and Browse activity through cookies and similar technologies if enabled on our store (e.g., IP address, browser type, pages visited). Please refer to Shopify's cookie policy for more details if you interact with our store.

2. How We Use Your Information We use the information we collect for various purposes, including: a. To provide, operate, and maintain our Services (e.g., provide quotes, schedule and perform services, process payments). b. To communicate with you, including responding to your inquiries, sending service-related communications (appointment confirmations, updates), and customer care messages. c. For marketing and promotional purposes, with your explicit consent where required (e.g., sending SMS messages about special offers). d. For internal record keeping and business process optimization. e. To improve our Services. f. To comply with legal obligations and enforce our Terms and Conditions. g. Currently, we do not use your personal information for targeted advertising with third-party ad platforms. If this changes, we will update this policy and obtain necessary consents.

3. How We Share Your Information We do not sell your personal information. We may share your information with third-party service providers who perform services for us or on our behalf, including: a. AI Communication Providers: We use Retell AI to facilitate AI phone and text communications. Retell AI processes your phone number and communication content to enable these interactions. b. CRM Providers: We use CloseCRM as our customer relationship management platform to organize and manage customer information and interactions. c. E-commerce Platform & Payment Processors: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Payments are processed via Shopify Payments or other integrated payment gateways. These processors handle your payment information securely. d. Data Storage Providers: We use Supabase for secure data storage of business and customer information. e. Door Suppliers/Manufacturers: We may share your name, address, and door specifications with our suppliers (e.g., Andersen) for the purpose of ordering and delivering your storm door. f. Subcontractors: If we use subcontractors for any part of the service (e.g., installation), we will share necessary information with them to perform their duties. g. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). h. Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.

These third-party service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. SMS Communications (Consent and Data Usage) a. Consent for SMS: We obtain your explicit consent before sending you marketing or promotional SMS messages. This is typically done via a checkbox on our web forms stating: "By checking this box, I agree to receive account notifications, marketing, and promotional SMS messages from Storm Door Pro, LLC. I understand that these may be sent using an automated system, and that message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase." b. Use of Phone Numbers for SMS: Your phone number will be used to send you account notifications, customer care messages, and, with your consent, marketing messages as described in our Terms and Conditions. c. Opt-Out: You can withdraw your consent and opt-out of SMS messages at any time by replying "STOP" or by contacting us as detailed in the Terms and Conditions. d. Data Security for SMS: We and our third-party SMS providers (including Retell AI for AI-driven texts) take reasonable measures to protect the information transmitted via SMS.

5. Data Security We use administrative, technical, and physical security measures to help protect your personal information. This includes secure payment processing through Shopify, and data storage with Supabase. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, for our legitimate business interests (such as record keeping and for resolving disputes), and to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, resolve disputes, and enforce our legal agreements and policies).

7. Your Data Protection Rights Depending on your location, you may have certain rights regarding your personal information. Under Massachusetts law, you have the right to: a. Access Your Information: Request access to the personal information we hold about you. b. Correct Your Information: Request that we correct any inaccurate or incomplete personal information. c. Delete Your Information: Request that we delete your personal information, subject to certain legal limitations (e.g., if we need to retain it for legal or contractual reasons).

To exercise these rights, please contact us by calling 617-245-0988. We will respond to your request in accordance with applicable law.

8. Children's Privacy Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Storm Door Pro, LLC Attn: Privacy Compliance 19 Hibbard Road, Newton, MA 02458 Phone: 617-245-0988 Email: [email protected]